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Privacy Policy

This website ("capalus") is operated by Borderless Dynamics Sarl, which includes the capalus online shops and the Borderless Dynamics warehouse. This privacy policy applies only to information collected on this website and not to information collected by Borderless Dynamics offline. All Borderless Dynamics websites are covered by this privacy policy.

Capalus Security

Personal data provided on the website and online credit card transactions are transmitted via a secure server. We are committed to handling your personal data with high standards of information security. We take appropriate physical, electronic, and administrative measures to ensure the security and accuracy of the personal data we collect. This includes limiting the number of people who have physical access to our database servers and using electronic security systems and password protection to guard against unauthorized access.
Our website uses encryption technologies such as Secure Sockets Layer (SSL) to protect your personal data during transport. SSL encrypts order information such as your name, address, and credit card number. Our customer service center and stores also operate via a private, secure network. Please note that emails are not encrypted and are not considered a secure way to transmit credit card information.

Capalus Privacy Policy

To achieve our goal of delivering products and services of the highest quality, we use information obtained through our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal data is handled in a secure, responsible, and reassuring manner. We have published these privacy policies to explain our data collection practices and to give you choices about how your data is collected and used.
As the Capalus website evolves and utilizes technological advancements to improve our services, this privacy policy is likely to change. We therefore recommend that you read this policy regularly so that you understand our current privacy policy.

Information We Collect

In general, you can visit the capalus website without providing personal data. However, we may ask you to provide personal data at various times and places on this website. If you do not provide the requested information, you may not be able to access all parts of this website or participate in all features, pricing, and product selection in some cases.
We may collect the following information:
Name
Contact information including email address
Demographic information such as postal code, preferences, and interests
Other information relevant to customer surveys and/or offers
A full list of the cookies we collect can be found in the List of Cookies We Collect section. From your purchases and other interactions with us, we receive information about the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information, such as log data and IP addresses, and may collect general information about your location. We may use automatically collected information for a number of purposes, such as improving our website design, product range, customer service, and special promotions.

How We Use the Information We Collect

We require this information to understand your needs and provide you with better service, specifically for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may from time to time send promotional emails about new products, special offers, or other information that may be of interest to you to the email address you have provided.
From time to time, we may also use your data to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to tailor the website to your interests.

Security

We are committed to ensuring the security of your data. To prevent unauthorized access or disclosure, we have established appropriate physical, electronic, and administrative procedures to protect and secure the data we collect online.

Others with Whom We Share Your Information

Borderless Dynamics: All the above information we collect as described above may be shared with all entities of Borderless Dynamics Sarl, including Borderless Dynamics Sarl's stores, websites, and private sales.
Service Providers: We may also share information with external companies that help us offer you the products and services we provide. For example, we may work with an external company to: (a) maintain a database of customer information; (b) assist us in distributing emails; (c) support us in direct marketing and data collection; (d) assist us in storage and analysis; (e) conduct fraud prevention; and (f) provide other services that help us maximize our business potential. We require these external companies to commit to treating all information we share with them confidentially and to using the information only to fulfill their obligations under our agreements with them.
Other Companies: We may share information with carefully selected external companies if we believe their products or services may be of interest to you.
Business Transitions: We may transfer or share a copy of your personal data if capalus or one of its property houses, affiliates, or subsidiaries undergoes a business transition, such as a merger, the acquisition of another company, or the sale of part of its assets. You will be notified by email or a prominent notice on our website before a change in ownership or control of your personal data occurs if your personal data is used in violation of this policy. However, nothing in this privacy policy is intended to prevent Borderless Dynamics from transferring all or part of its business and/or assets at any time, for any purpose, and without limitation to an affiliate or an independent third party.
Capalus specifically reserves the right to transfer or share a copy of personal data collected on its websites to the purchaser of the portion of its business relating to that data.
Compliance with Law: We may provide access to information when we are legally required to do so to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or the rights, property, or safety of visitors to this website or the public.
Capalus works with advertising companies to place our advertisements on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our website. This technology involves the use of third-party cookies that enable them to develop personalized advertising directly related to offers that may be of interest to you. You have the option to disable this service that we offer with our advertising partner. We may also use Luma cookies to provide you with similar enhanced online marketing based on your interests and preferences. You also have the option to unsubscribe from these enhanced online marketing advertisements.

Your Choices Regarding the Use of Information We Collect

You have several choices regarding how we handle your non-public personal data.
Direct Marketing by Mail or Phone: If you shop at Capalus or the warehouse and wish to be removed from the list of customers who receive direct mail or telemarketing calls, please write to Capalus Customer Luxembourg or call us at +49 176 67 412745. If you choose to write to us, please include your name, address, and credit card number (if you have one) and indicate one of the following:
"NO MAIL OFFERS" (if you do not wish to receive offers by mail);
"NO TELEPHONE OFFERS" (if you do not wish to receive offers by phone);
"NO OFFERS BY PHONE OR MAIL" (if you do not wish to receive either).
Because customer lists are often prepared long before an offer (sometimes several months before the offer), you may continue to receive some offers after you have submitted your request not to use your data for certain marketing purposes. We thank you for your patience and understanding while you give us time to comply with your request.

Cookies, Web Beacons, and Their Use

An HA cookie is a small file that asks permission to be stored on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or notifies you when you visit a specific website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We use this information for statistical analysis purposes only, after which the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image used to transmit information from your computer or mobile device to a website.
We use cookies and web beacons to track what you have in your shopping cart and to remember you when you return to the website, as well as to identify the pages you click on during your visit to our website and the name of the website you visited immediately before clicking to the Luma website. We use this information to improve our website design, product assortment, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in your browser's settings or selection menus. However, it is possible that some parts of our website may not function properly if you disable cookies. We may also use web beacons and other technologies to track whether our communications reach you.
We may contract with third parties who use cookies and web beacons and may collect information on our behalf or provide services such as credit card processing, shipping, advertising services, or data management. We call them our customer service partners. These third parties are prohibited by our contract with them from sharing this information with anyone other than us or our other customer service partners.

List of Cookies We Collect

The following table shows the cookies we collect and the information they store.

Capalus is an online supermarket operated by:

Borderless Dynamics Sarl
15 rue Glesener
L-1631 Luxembourg
VAT: LU35008245

Registration Number: B277455
E-mail: [email protected]

+49322 2185 6306